Refund & Cancellation Policy
Last updated: September 2026
Cancel anytime
There is no lock-in. You can cancel your CreaFitness subscription at any time from your account or by contacting us. Cancellation takes effect at the end of your current paid month — you keep full access to all features until then.
No cancellation fees
Cancelling is completely free. We never charge a fee for ending your subscription, and there are no penalties for leaving.
7-day money-back guarantee
If you are not satisfied within the first 7 days of a new subscription, you can request a full refund of that month's payment. After the 7-day window, the month you have paid for is non-refundable, but you can still cancel so you are not charged again.
How to request a refund
To request a refund within the 7-day guarantee, email creafitness@gmail.com or message us on WhatsApp with your account email. Refunds are processed back to the original payment method within 5 to 10 business days.
Renewals
Subscriptions renew automatically each month. If you cancel before your next billing date, you will not be charged for the following month. If you cancel on or after the billing date, that month has already been charged and cancellation applies to the next cycle.
Partial months
We do not offer prorated refunds for partial months beyond the 7-day guarantee. Cancelling mid-month simply prevents the next renewal, while keeping your access active until the month ends.
Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Unjustified chargebacks may result in account suspension.
Contact
Questions about refunds or cancellation? Email creafitness@gmail.com or reach us on WhatsApp and we will reply within 24 hours.