Terms & Conditions
Last updated: September 2026
Acceptance of terms
By signing up for CreaFitness, creating an account or using any part of the service, you agree to these Terms & Conditions. If you do not agree, do not use the service.
The service
CreaFitness is a subscription-based digital weight-loss app. It provides personalised meal plans, AI coaching via WhatsApp, progress tracking, healthy recipes, weekly challenges and community support. The service is delivered online through our website and WhatsApp; no physical goods are shipped.
Subscriptions and billing
Access is sold as a monthly subscription. Available plans are Básico (R 100/month), Pro (R 200/month) and Premium (R 300/month). Prices are in South African Rand and billed monthly through our payment partner. Your subscription renews automatically each month until you cancel it.
Automatic renewal and cancellation
You can cancel your subscription at any time from your account or by contacting us. Cancellation takes effect at the end of the current paid month — you keep full access until then. There are no cancellation fees and no lock-in. See our Refund & Cancellation Policy for details on the 7-day money-back guarantee.
Your account
You must provide accurate and complete information when creating your account and keep it up to date. You are responsible for keeping your password secure and for all activity under your account. You must be at least 18 years old to subscribe.
Acceptable use
You agree to use CreaFitness only for its intended personal health purposes. You may not share your account with others, resell access, scrape content, or use the service in a way that breaks the law or harms others. We may suspend or terminate accounts that breach these rules.
Health disclaimer
CreaFitness provides general nutrition and fitness guidance, not medical advice. Meal plans and coaching are informational. Always consult a qualified healthcare professional before starting any diet or exercise program, especially if you have a medical condition.
Intellectual property
All content on CreaFitness — meal plans, recipes, text, images and software — is owned by CreaFitness or its licensors and is protected by intellectual property laws. You may use it for your own personal, non-commercial purposes only.
Limitation of liability
CreaFitness is provided on an 'as is' basis. To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid us in the three months before the claim.
Changes to the service and terms
We may update features, plans, pricing or these terms from time to time. Material changes to the terms will be communicated by email or in-app notice. Continued use after changes take effect means you accept the updated terms.
Contact
Questions about these terms? Email creafitness@gmail.com or message us on WhatsApp and we will reply within 24 hours.